FAQs

We thought it would be good for you to see all the questions that our couples have asked us.

 Which area do you serve?

Our Venue dressing areas  are Rugeley, Walsall, Cannock, Lichfield, Solihull, Sutton Coldfield, Burton Upon Trent but we also travel up  a 75 mile radius from Rugeley including:  Staffordshire, Leek, Shropshire, Warwickshire, Gloucestershire , Cheshire etc.

Where are you based?

We are based at Hawkesyard Estate in Rugeley. Our consultation room is there where you can see sash colours etc

How do i get to chat to you about my requirements?

The best way is to book a day and time for a face to face meeting. If this is not possible we can laso offer zoom calls or we can discuss thigs via email if you live too far away.

How do we book?

Step 1: choice 1 - The first step is to fill in the online enquiry form and we will let you know if we are available. 

If we are available, and you want one of our packages, then you can leave a deposit of £100 to secure your date, We will then book you in for your free consultation where we will do a complete quote for you

OR

Step2: choice 2- If your date is available, the next step would be to book in for a free consultation where we can discuss your requirements, we then send you your quote, if you are happy, you then send your booking deposit to secure your date

 If i don't know what i want can i still book my date ??

 The answer is yes. We always recommend to book your date. It's just a £100 deposit to secure your date ( this is non refundable should you wish to cancel) . You can then discuss your requirements afterwards when you know what you want and we can work together to keep it to your budget.

 Why do we require to pay a damage deposit?

We requrie a damage depsoit to cover any loss or damage to our items whilst in your care. This is refunded back to you after your event. If there is ay damage then we take it out of the deposit. If the damage has incuured more cost then the deposit you will be invoiced the outstanding balance.

What happens to the items we hired after the wedding/event?

Our team will collect all hired items either after your last dance or the following morning. We will liaise with the venue staff to discuss arrangements.

Do you set the venue up or do we have to?

No, this is something  we do for you. Altough you are hiring the items from us you are also getting our service, which includes setting everything up for you

Can I amend my order at a later date once I have made my booking?

You can make changes to your booking up to but no later than 4 weeks before your wedding or event date. The final balance will be due 4 weeks before this date.

What are your business hours?

Our Office hours for phone calls are 10am- 5.30pm Monday to Friday. 

Working hours for decor set ups are 24/7 and depends on times required for your set up and collection.

 Can i pay by installments

 Yes. You can pay monthly installments should you wish. 

 Will you visit my venue before my event

We will only do a site visit if it's not  a venue we have visited  before.

We will also liase with yourself to meet us there should you wish.

 After set up will you stay for the duration of the event.

No, once we have set eveyrthing up we normally go back home for a well earmed cuppa

What happens if my Wedding Ceremony  and Wedding Breakfast/Reception are in the same room.

We normally recommend us staying and turning your room around, this does incur another fee for room turnaround, this covers staff wages and time waiting for your wedding to finish then doing another set up

Can we repurpose items from the ceremony for the wedding/Breakfast/Reception?

Yes, but we charge to cover the cost of having staff remain on-site to manage the transition. 

If you  just want lanterns or a top table arrangement moving from the ceremony room to your reception then your venue staff can do this. Larger items such as ghosts plinths, backdrops, blossom arch etc will require us to stay to move

My venue requires suppliers have Public Liability Insurance?

We have public liability insurance up to the value of £5million as is required by most venues. We can supply a certificate of insurance to your venue upon request.

Still have a question?

If we have not answered your questions and still wnat to know more, them please message us